Vero Beach, FL FAQs
There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.
We proudly serve the pets Vero Beach, FL and beyond.
At Mermaid Vet Hospital, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at 772-925-1625 for any other concerns you might have about your pet.
What are your hours?
Mon–Tues: 7 am to 5 pm
Wed: 9 am to 8 pm
Thurs–Sat: 9 am to 5 pm
What type of pets do you see?
What services do you provide?
At Mermaid Vet Hospital, we offer a wide range of services, ranging from wellness visits all the way to surgery. To view all of the services we offer, click here.
Are you open on the weekends?
Sat: 9 am to 5 pm
How can I schedule an appointment for my pet?
To schedule an online appointment, click here.
What can I do to help?
To make a donation, click here.
How long is the appointment?
I have errands to run, can you promise appointments will be done on time?
Do you offer pet urgent care?
Yes! We offer pet urgent care. If this is an emergency, or if your pet needs urgent care, please call us at 772-925-1625 for a faster response.
Can you approve my pet for travel?
Mermaid Vet Hospital is USDA accredited for the international certificate. If you are traveling with your pet, please visit the Animal and Plant Health Inspection Service to learn about pet travel requirements by country.
Do you approve other online pharmacies such as Chewy, 1-800-Pet-Meds, etc?
We have increasing concerns about the ethical behavior and authenticity of products supplied by some online pharmacies. Midwest is the ONLY trusted online pharmacy recommended by our veterinarians, and we consider it an extension of our hospital. We are committed to providing the best and safest medications for your pet, and for this reason, we do not recommend purchasing medications from any online pharmacy except Midwest through our online portal.
Because we want your decisions to be well informed, we have summarized the major concerns below:
- After discussions with multiple veterinary pharmaceutical companies that manufacture several of these products, we have discovered that many of these companies limit the distribution of their products through licensed veterinarians, and so products obtained from many internet retailers are likely acquired illegally through non-approved channels.
- The manufacturer cannot guarantee safe handling, appropriate storage, and that the product has not been tampered with when they are not obtained through a licensed veterinarian. For this reason, the companies will not honor their warranties/guarantees if the products are not obtained through a licensed veterinarian. This means that reactions to the medications or failure of the medications (ie: preventatives) are not covered by the manufacturer’s warranty.
- Several clients have reported that they have received medications outside of their original packaging which leads us to question the authenticity of these medications.
- Pharmaceuticals manufactured for and labeled for use in other countries (namely Australia and Mexico) have been illegally diverted and sold through these discount houses in the United States.
We have also noticed several mistakes made on the part of multiple online pharmacies.
We understand that some of our clients have relationships with other online pharmacies and that altering these relationships may present an inconvenience. Because of our commitment to preserving the integrity of these products and the important warranties available through the manufacturers, we have taken steps to make this adjustment easier. To help offset the financial implications, we have also adjusted our prices on our online pharmacy on many of these preventative products to match those of some online pharmacies. We will also price match if you provide us with the screenshot or printout of your shopping cart that includes the total from other online pharmacies. We hope that this will help alleviate any concerns regarding cost.
If you would still like to obtain your refill through one of these discount pharmacies, please let one of our team members know and we can provide you with a written script ($5 fee applies) that you can then send to the online pharmacy. The script will be available at the hospital to pick up, or we can email it to you at the email address you provide to us. Please allow up to 72 hours for us to process your request.