Our Covid-19 Protocol

During this difficult time, protecting the health and well-being of our clients and employees is a priority.

  1. We are going back to indoor office visits, allowing one client (not showing any COVID-related symptoms) per appointment for Doctor Exam appointments. There will be limited time slots for “In-room” appointments due to taking precautions to avoid overlapping appointments. The curbside appointments are still available.
  2. Please call from the parking lot when you arrive (772-925-1625). We will update you once the previous appointments are done and cleaning has been completed to invite you inside for your appointment.
  3. Technician appointments will remain curbside service.
  4. Masks are mandatory in exam rooms and in the lobby/waiting area regardless of your vaccine status.
  5. Our team is following enhanced cleaning protocols.

We also provide concierge service for clients who choose to do so.

Please understand that this will not in any way affect the quality of care we will provide to our patients, but will allow us to remain open so that we may continue to treat your furry loved ones.

Appointments, walk-ins, and emergencies will be seen as follows:

  1. When you arrive in the parking lot, call our main phone line at 772-925-1625.
  2. Our technicians will go through a full history of your pet over the phone and establish what concerns need to be addressed during the visit.
  3. A technician will come out to your vehicle to pick up your pet and bring him/her into the hospital for the doctor’s exam.
  4. Once the doctor has seen your pet, the technician will call you with the results of the exam including any recommendations and an estimate for treatment. Please ask any questions you may have at this time.
  5. A technician will then return your pet to your car, go over any medications prescribed, schedule a follow-up appointment if needed, and receive payment.

Please note that for your pet’s safety we will be bringing our own slip-type leash for dogs to be used in addition to the leash you currently have in place, and all cats must be secured inside a carrier.

Vero Beach, FL Veterinary Reviews

We know you have many choices when selecting a Vero Beach veterinarian, and we’re thankful that you’ve chosen us and left us with your kind words.

Mermaid Vet Hospital MerPuppy

We love our clients and patients!

We’re happy that you’ve decided to join the Mermaid Vet Hospital family. Your kind words and feedback help us continue to provide over-the-top service to you and your pet. If you enjoyed your visit, please use the buttons below to leave us a five-star review on Google, Yelp, or Facebook.

Great people that take care of your pets. They were able to work us in when we had never been there before. Barkley loves them and the way they treated him. I’d recommend them 1000 times over.

Sandy I.

My beautiful baby got sick and they were so kind!

Dora F.

Staff and the vet are very friendly and nice and helpful!!!! They listen and answer your questions.

Serena P.

I search the Internet for the best reviews and I called Mermaid Vet Hospital. I had a Chihuahua that was bitten by my other dog and they saw him that same day. That was hard to find on such short notice. Upon getting to the clinic I parked in the assigned parking spot, called, and let them know I was there and was greeted by Sarah who took our little Rudy inside and then within minutes returned with him all stitched up and sutured. Dr. Braun actually came outside with Rudy to talk to us and explain what happened and what they had to do. Sarah was delightful and made us feel so comfortable. Tiffany was so compassionate and tender with Rudy. They are a great team and I’ve definitely found a new vet. You’re lucky if you get in, they really love the animals!

Joe D.

Best practice in town and on their way up too. Not to mention the only non-emergency clinic open on Wednesday evenings such a life savor. Great people to boot too, keep up the job guys.

Thomas K.

First time here and the staff was very friendly and helpful and I was very pleased when the dr. Came out to speak to me about my pet’s care!

Katelyn P.

My dog had a swell time getting serviced by Mermaid Vet Hospital, great staff.

Antonio R.

Very pleased with the care Grizzy got. The staff was very friendly and caring. Finally, a vet that took the time to explain everything and give several options. She seemed very knowledgeable. Very reasonable cost as well.

Hilde B.

I took my dog Stella in a week ago to be spayed and they did a wonderful job! I am very happy with their work. The staff was very friendly and followed up to see how she was doing post-op.

Heather P.