Our Covid-19 Protocol

During this difficult time, protecting the health and well-being of our clients and employees is a priority.

  1. We are going back to indoor office visits, allowing one client (not showing any COVID-related symptoms) per appointment for Doctor Exam appointments. There will be limited time slots for “In-room” appointments due to taking precautions to avoid overlapping appointments. The curbside appointments are still available.
  2. Please call from the parking lot when you arrive (772-925-1625). We will update you once the previous appointments are done and cleaning has been completed to invite you inside for your appointment.
  3. Technician appointments will remain curbside service.
  4. Masks are mandatory in exam rooms and in the lobby/waiting area regardless of your vaccine status.
  5. Our team is following enhanced cleaning protocols.

We also provide concierge service for clients who choose to do so.

Please understand that this will not in any way affect the quality of care we will provide to our patients, but will allow us to remain open so that we may continue to treat your furry loved ones.

Appointments, walk-ins, and emergencies will be seen as follows:

  1. When you arrive in the parking lot, call our main phone line at 772-925-1625.
  2. Our technicians will go through a full history of your pet over the phone and establish what concerns need to be addressed during the visit.
  3. A technician will come out to your vehicle to pick up your pet and bring him/her into the hospital for the doctor’s exam.
  4. Once the doctor has seen your pet, the technician will call you with the results of the exam including any recommendations and an estimate for treatment. Please ask any questions you may have at this time.
  5. A technician will then return your pet to your car, go over any medications prescribed, schedule a follow-up appointment if needed, and receive payment.

Please note that for your pet’s safety we will be bringing our own slip-type leash for dogs to be used in addition to the leash you currently have in place, and all cats must be secured inside a carrier.

Pet Additional Services

Our veterinary team offers additional services to improve your pet’s overall quality of life.
Mermaid Vet Hospital Reviews

Additional Services
at Mermaid Vet Hospital

Our team of veterinarians and veterinary technicians provides services ranging from OFA Certifications to urgent care exams to ensure they live a happy and healthy life under your care.

Health Certificates (USDA certified)

Depending on the destination, there may be vaccines or tests that are needed for your pet to enter the country. Every county has different requirements and different timelines. Unfortunately, these timelines and requirements also frequently change. Once you have settled on your travel plans please give us a call to schedule your Interstate/International Health Certification consultation!

Urgent Care Exams

Just like people, pets can experience accidents and injuries that require emergency care. However, sometimes it may be difficult to determine if your pet is experiencing a trauma that warrants a visit to urgent care or if their symptoms are those of something less serious. If you are unsure whether your pet is in need of veterinary urgent care, please call us.

In-House and Online Pharmacy

We are here to make sure your pet always has the things they need to live a happy and healthy life. Our pharmacy is stocked full of the products you need. At our pharmacy, you can request refills for things like Flea & Tick Preventatives, Prescriptions, Nutritional Supplements, and Prescription Diet Pet Food!

OFA Certification
We can x-ray your dog’s hips for hip dysplasia and elbows at 2 years of age. We will forward these radiographs to the OFA, where board-certified radiologists will evaluate and grade your dog’s hips for OFA Certification.
Boarding

Travel with peace of mind that your loved one will be well cared for, with their veterinarian mere feet away in an emergency. We have private boarding in runs for medium and large dogs, kennels for small dogs, and “cat condos” for our feline friends! Bathing and limited grooming are available for boarding pets and medication administration and management diagnostics are available for patients with long-term conditions.

At this time we have limited boarding availability. Please contact us to check availability or visit Orchid Island Dog Spa.